Please note – this is a female identified position – an applicant’s gender is considered a genuine occupational requirement as under section 25 of the Anti-Discrimination Act 1991.

Aboriginal and Torres Strait Islander candidates are highly encouraged to apply.

The Womens Centre FNQ is a community based feminist service that provides a range of support to women who are homeless or at risk of homelessness and/or experiencing domestic and family violence. 

The Family Support Case Manager is responsible for providing outreach support and case management to families with dependent children considered to be at risk, especially those experiencing or at risk of experiencing domestic and family violence. The Case Manager will provide short-term, practical, housing-focused support to women who are homeless or at risk of being homeless, to establish and maintain stable housing.  

The Family Support Case Manager reports to and works under the direction of the Programs Manager and CEO and within the guidelines and policies set by Womens Centre FNQ Management Committee.

Location: Cairns

Qualifications & Experience

• A tertiary qualification in Social Work, Psychology, Health or Human Services is desirable.
• Previous experience in a similar position and in a similar industry is desirable. 
• A Blue Card (authorisation by the Commission for Children & Young People to work under 18 year olds) is required.
• Willingness to undergo a Police Check is required.
• Current drivers license is required.
• Computer literacy skills, including Microsoft Office applications is required.

Selection Criteria

• Demonstrate skills in providing trauma-informed direct services to victim/survivors of domestic violence and their children including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals. 
• Demonstrate an understanding of the skills and knowledge required to implement client-centred case management processes.  
• Demonstrate an understanding of the effects and causes of domestic violence. Including knowledge of cultural differences and impacts on Aboriginal and Torres Strait Islander Women and children.
• Demonstrate a high level of written and spoken communication and interpersonal skills. Including the ability to advocate on behalf of clients, work cooperatively within a team and liaise with government and non-government agencies to provide quality client services.

Tasks & responsibilities

• Prepare and maintain appropriate and confidential records of client work throughout the case management process. Including initial assessments, case notes, case plans, safety plans and statistical data. 
• Provide culturally sensitive and informed casework, information and referrals to clients in accordance with service requirements, values and principles.
• Provide appropriate crisis intervention and case management support. This includes providing relevant information, completing referrals and advocacy for the families you case manage and women contacting the service.
• Develop and maintain professional client resources for use in the organisation.
• Establish and maintain networks and relationships to provide effective service delivery and improve the coordination of co-case management.
• Maintain cooperative internal relationships and actively work towards a healthy, respectful and collaborative workplace environment and culture.
• Actively participate in and prepare for supervision, team meetings and case coordination. 

Benefits

• Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4.1 
• Full time: Monday – Friday 9am-5pm. 
• Superannuation, Salary Sacrifice options available.
• This position is subject to the successful completion of a 3-month probation period.

Applicants are to submit: a brief resume; contact details for 2 referees (one of whom should be your current supervisor); and a maximum 2-page written response addressing the 4 key selection criteria. To apply, please send your application via email (contact details below), or click the link below to submit your application via the Seek website. 

Contact Details

Brittany Faulkner – brittany.f@wirc.org.au