Domestic Violence Case Manager


About the Role

Please note – this is a female identified position – an applicants gender is considered a genuine occupational requirement as under section 25 of the Anti-Discrimination Act 1991.

This is a 12-month contract subject to a 3-month probation period.

The primary responsibility of this position is to provide centre based support to women who are experiencing domestic violence and/or homelessness.

Assistance is provided in the form of crisis intervention; centre based and outreach case management, information, referrals and practical assistance.

This is a fast-paced environment that requires a person with a high level of flexibility and excellent communication skills.

Qualifications & Experience

  • A tertiary qualification in Social Work, Psychology or Human Services is preferred.
  • A Blue Card (authorisation by the Commission for Children & Young People to work under 18 year olds) is required.
  • Willingness to undergo a Police Check is required.
  • Current drivers license is required.

Selection Criteria

  • Demonstrate a high level of written and spoken communication and interpersonal skills. Including the ability to advocate on behalf of clients, work cooperatively and within a team.
  • Working knowledge of guidelines or statutory requirements relevant to domestic and family violence work.
  • Demonstrated skills in providing client centred support to women and their children experiencing homelessness and/or domestic and family violence.
  • Demonstrated understanding of the effects and causes of domestic violence, including knowledge of cultural differences and needs of First Nations Women.

Tasks & Responsibilities

  • Provide culturally appropriate crisis intervention including intake and assessment, information, and case management.
  • Conduct comprehensive risk and safety assessments.
  • Collaborate with victim-survivors of domestic violence to create safety plans tailored to their specific situations, including identifying safe places, emergency contacts, and strategies for leaving unsafe situations.
  • Provide appropriate crisis support, information, referral, and advocacy to women contacting the service.
  • Prepare and maintain appropriate, accurate and confidential records of client work. Including case notes, safety plans and statistical data.
  • Undertake administrative tasks relevant to the position and assist in the general operations of the service.


  • Social, Community, Home Care and Disability Services Industry Award (SCHADS) Level 4.1
  • 38 hours per week (Monday – Friday).
  • Superannuation, Salary Sacrifice options available.


Applicants are to submit:

  • Brief resume
  • Contact details for 2 referees (one of whom should be your current supervisor)
  • Maximum 2 page written response addressing the 4 key selection criteria.

Please note: This position is based in Cairns and is contracted for 12 months. This position is subject to the successful completion of a 3 month probation period.

Applications close: 10th of May 2024 

At the Womens Centre we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this position and your previous experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be the right candidate for this role.

To apply: 

Apply through by clicking the link below, or email your application to: Nicole Dye (Manager)


Your application will include the following questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support worker?
  • Do you have a current Working With Children (WWC) Check?
  • Do you have a current Australian driver’s licence?
  • Have you completed a qualification in community services?